Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your items will be sent within 24 hours of ordering, the shipment method that you have selected will determine the time to arrive to you. Tracking will be provided.
Please go to My Account.
If it is in regards to a current order, please contact us immediately on 1300 426 438.
You will be sent an email on dispatch which provides you with a tracking link to your delivery.
We do not keep your credit card information on file. If you have saved your credit card on your account, it is stored with our payment gateway.
Yes, all transactions are inclusive of G.S.T.
Yes, all countries.
Most of the time your order will arrive together. When ordering multiple boxes of things or varied sized items, your shipments may be delivered in separate shipments.
Stock levels sometimes generate back orders which will either be refunded or sent when they arrive.
Contact us immediately. Phone would be preferred in this scenario. 1300 426 438.
Yes, this is common for high demand items like heat presses, incoming sublimation blanks and printers.
Yes, as long as we have not organised shipping, we are more than happy to cancel and refund your order completely. All cancellations may incur a fee based upon the fees charged via payment gateways.
If you need to return or an item has arrived damaged
Returns and Damages
Please see our returns policy.
Please go the the Contact Us page and submit a form with photographs attached, we will sort this out as soon as possible.
Please take photos of the parcel, packaging, item and contact us. All damages must be reported within 24 hours of arrival.
Our postal and physical address are listed on our Contact page.
Call or email us as required. We do suggest calling if it is urgent. See our details on our contact page.