Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your items will be sent within 24 hours of ordering, the shipment method that you have selected will determine the time to arrive to you. Tracking will be provided.
Please see our returns policy.
If it is in regards to a current order, please contact us immediately on 1300 426 438.
You will be sent an email on dispatch which provides you with a tracking link to your delivery.
We do not keep your credit card information on file. If you have saved your credit card on your account, it is stored with our payment gateway.
Yes, all transactions are inclusive of G.S.T.
Yes, all countries.
Most of the time your order will arrive together. Stock levels sometimes generate back orders which will either be refunded or sent when they arrive.
If you need to swap an item
Returns and Exchanges
Please see our returns policy.
No you didn’t! (Joking) Call or email us to sort out any incorrect order fulfilment.
Please take photos of the parcel, packaging, item and contact us.
Our postal and physical address are listed on our Contact page.
Call of email us as required. We do suggest calling if it is urgent. See our details on our contact page.
Contact us immediately. Phone would be preferred in this scenario. 1300 426 438.
Yes, as long as we have not organised shipping, we are more than happy to cancel and refund your order completely. Other orders may generate an administration fee.
Yes, this is common for high demand items like heat presses, incoming sublimation blanks and printers.